We ship all orders received by 12 noon on the same day or the following day.
All other orders are shipped the next day between Monday and Friday and arrive within 3-4 business days.
If you have selected the payment in advance option, your order is shipped as soon as the money is received in our account held at Sparkasse.
This usually takes 1-3 business days after you have instructed the bank to make the transaction.
The shipping fee within Germany is €5.90 - regardless of the order quantity - to 48 bottles.
In our online shop you can pay by credit card (Visa/MasterCard), PayPal, debit and payment in advance.
If you have opted for payment in advance, please send your payment to:
Der Berentzen Hof GmbH
IBAN: DE80 2003 0000 0016 1265 81
BIC: HYVEDEMM300
Reason for payment: Your order number
The 3D secure code is a process that ensures increased security for payment transactions made with Visa and MasterCard. The owner of the credit card (i.e. you) sets a unique security code and a greeting with the local bank/or the Bank which issued the credit card.
The point of time as to when you need to enter your personal 3D secure code is determined by the card-issuing institution and is unattached from our online shop.
The authorised amount (invoice amount) will be reserved on your credit card immediately after completing the purchase and charged a short time thereafter. Your account will then be debited the normal billing mode by your credit card.
In the case of a return we will refund your advance payment back to you as soon as the package arrives at our premises or there is evidence to say that the goods have been sent back to us.
Typically, we will refund your payment using the payment method that you have used in paying for your order.
This means we will reimburse your money to your PayPal account if you initially paid for your order using PayPal etc.
In the case of a return we will refund your advance payment back to you as soon as the package arrives at our premises.
Typically, we will refund your payment using the payment method that you have used in paying for your order.
This means we will reimburse your money to your PayPal account if you initially paid for your order using PayPal etc.
If you have paid in advance, please send us your bank details by email or give us a call, Tel. 05961 502 515. In the case of a return we will refund your advance payment back to you as soon as the package arrives at our premises.
Typically, we will refund your payment using the payment method that you have used in paying for your order.
This means we will reimburse your money to your PayPal account if you initially paid for your order using PayPal etc.
If you have paid in advance, please send us your bank details by email or give us a call, Tel. 05961 502 515.
If you have specified an email address you will be notified once your package is shipped. Along with the shipping confirmation, you will receive a tracking number with which you can track your shipment via the DHL website(www.dhl.de).
If you have created an account, you can find the tracking number under your order overview.
Should your shipment not have arrived within the specified time then please feel free to contact us
In this case our shipping insurance will cover the shipment.
Please send us a photo as evidence that the shipment was damaged and we will immediately reimburse you without hesitation.
We ship to Germany only.
The shipping fee per order within Germany is €5.90.
Still have questions? Please don’t hesitate to contact us. We are here to help at anytime!
Unfortunately, we have refrained from further sponsoring or the distribution of any kind of promotional goods as there are now simply too many inquiries.
We kindly ask for your understanding.
Unfortunately, we can not tell you which retailers in your area sell our articles because every supermarket selects their own range of products to sell, independent to other supermarkets.
Simply place your order directly in our online shop.