The EU Commission provides a platform for out-of-court resolutions.
This gives consumers the opportunity to initially resolve disputes related to their online ordering out-of-court.
The disputes resolution platform can be found here: https://ec.europa.eu/consumers/odr/
The General Consumer Arbitration Board of the Centre for Arbitration e.V. can be found here: https://www.verbraucher-schlichter.de
Our email address for consumer complaints is: firstname.lastname@example.org