Are you at least 18 years old?
Please enter your date of birth
Berentzen is committed to the responsible use of alcohol. Please confirm that you are at least 18 years of age.

Online dispute settlement platform

The EU Commission provides a platform for out-of-court resolutions.

This gives consumers the opportunity to initially resolve disputes related to their online ordering out-of-court.


The disputes resolution platform can be found here: 



The General Consumer Arbitration Board of the Centre for Arbitration e.V. can be found here:



Our email address for consumer complaints is: