Online dispute settlement platform

The EU Commission provides a platform for out-of-court resolutions.

This gives consumers the opportunity to initially resolve disputes related to their online ordering out-of-court.

The disputes resolution platform can be found here: https://ec.europa.eu/consumers/odr/ 

The General Consumer Arbitration Board of the Centre for Arbitration e.V. can be found here: https://www.verbraucher-schlichter.de

Our email address for consumer complaints is: shop@berentzen.de